Help desk ticketing software

Help desk ticketing software allows you to establish seamless communication and a simple interaction platform between the customers who are requesting IT service and the IT practitioners who are supporting end-users and fulfilling the service request. A free ticketing system centralizes the channel for receiving IT service requests via an interactive Web portal. IT teams can benefit from avoiding the use of disparate sources such as chat, phone, email and in-person discussions for customer communication. Once the request is logged in the ticketing system, IT pros communicate back to the end-user with acknowledgement and update ticket fulfillment progress including technician assignment and expected request fulfillment date/time. Free help desk software also converts inbound service requests via email into help desk tickets in the ticketing system.

Benefits of a Helpdesk Ticketing System:-

• Automatically convert email service requests into IT tickets in the help desk ticketing system
• Automate ticket assignment, routing, and escalation to the right technician at the right time
• Simplify incident and problem management with Parent-Child relationship within tickets
• Associate problem tickets with IT assets and track the history of asset service requests & complaints
• Generate ticket status and technician performance reports