1.
Help desk ticketing software allows you to establish seamless communication and a simple
interaction platform between the customers who are requesting IT service and
the IT practitioners who are supporting end-users and fulfilling the service
request. A free ticketing system centralizes the channel for receiving IT
service requests via an interactive Web portal. Help desk ticketing software teams can benefit from avoiding the
use of disparate sources such as chat, phone, email and in-person discussions
for customer communication. Once the request is logged in the ticketing system,
IT pros communicate back to the end-user with acknowledgement and update ticket
fulfillment progress including technician assignment and expected request
fulfillment date/time. Free help desk software also converts inbound service
requests via email into help desk tickets in the ticketing system.
Benefits of a Helpdesk Ticketing Software:-
- Automatically convert email
service requests into IT tickets in the help desk ticketing system
- Automate ticket assignment,
routing, and escalation to the right technician at the right time
- Simplify incident and problem
management with Parent-Child relationship within tickets
- Associate problem tickets with
IT assets and track the history of asset service requests & complaints
