Help desk ticketing software

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Help desk ticketing software allows you to establish seamless communication and a simple interaction platform between the customers who are requesting IT service and the IT practitioners who are supporting end-users and fulfilling the service request. A free ticketing system centralizes the channel for receiving IT service requests via an interactive Web portal. Help desk ticketing software teams can benefit from avoiding the use of disparate sources such as chat, phone, email and in-person discussions for customer communication. Once the request is logged in the ticketing system, IT pros communicate back to the end-user with acknowledgement and update ticket fulfillment progress including technician assignment and expected request fulfillment date/time. Free help desk software also converts inbound service requests via email into help desk tickets in the ticketing system.

Benefits of a Helpdesk Ticketing Software:-

• Automatically convert email service requests into IT tickets in the help desk ticketing system
• Automate ticket assignment, routing, and escalation to the right technician at the right time
• Simplify incident and problem management with Parent-Child relationship within tickets
• Associate problem tickets with IT assets and track the history of asset service requests & complaints

Help Desk customer service software

NABD help desk customer service software is user-friendly, and extremely easy to learn and use. It is designed to make your support operation more efficient and manage to improve client satisfaction by delivering best in class service. You and your team will be able to quickly and efficiently resolve customer inquiries received via email, ticket and live chat. Support emails are automatically converted into actionable tickets and tracked to ensure issues are resolved & closed in a timely and professional manner. Help desk customer service software is fully integrated so website visitors can receive real-time support without leaving your website.

Features of help desk customer service software:-

Outstanding ticket management & tracking

Knowledge based data

Quick access of statistics

User friendly Interface

Quick Implement & support

NABD  help desk customer service software know that the requirement gathering process is very time consuming. We improve end user satisfaction and resolution rates while reducing costs by allowing your help desk technician to track their work more effectively. Staying connected with your customer and collaborating in real time is an integral part of delivering customer service. NABD makes it easy and natural by integrating and showing conversation in real time from multiple channels on single screen.

Help desk ticketing software

Help desk ticketing software allows you to establish seamless communication and a simple interaction platform between the customers who are requesting IT service and the IT practitioners who are supporting end-users and fulfilling the service request. A free ticketing system centralizes the channel for receiving IT service requests via an interactive Web portal. IT teams can benefit from avoiding the use of disparate sources such as chat, phone, email and in-person discussions for customer communication. Once the request is logged in the ticketing system, IT pros communicate back to the end-user with acknowledgement and update ticket fulfillment progress including technician assignment and expected request fulfillment date/time. Free help desk software also converts inbound service requests via email into help desk tickets in the ticketing system.

Benefits of a Helpdesk Ticketing System:-

• Automatically convert email service requests into IT tickets in the help desk ticketing system
• Automate ticket assignment, routing, and escalation to the right technician at the right time
• Simplify incident and problem management with Parent-Child relationship within tickets
• Associate problem tickets with IT assets and track the history of asset service requests & complaints
• Generate ticket status and technician performance reports

Help desk ticketing software

The NABD help desk ticketing software include a customer self service portal that provides a web view to your customer & user so that they can create new support request or check the progress of existing calls in real time. It also provides automatic email notification back to the customer with confirmation of receipt of support ticket. 

Benefits of Help desk ticketing software:-

·       Centralize help desk ticketing management (from request creation to resolution)

·       Save time and resource

·       Track and monitor help desk and technician performance

·       Promote self service options for end users

·       Improve operational efficiency of customer service

·       Higher level of customer satisfaction

·       The ability to sent ticket by email

·       The ability to view the ticket status

·       A self service portal

·       Mobility

Help desk ticketing software offer you to seamless communication between the customers who are requesting IT services. NABD makes your organization’s unique requirements. A good help desk ticketing software makes an IT service work efficiently. Help desk ticketing system interface your end user & allow them to submit request on web.