The NABD
help desk ticketing software include a customer self service portal that
provides a web view to your customer & user so that they can create new
support request or check the progress of existing calls in real time. It also
provides automatic email notification back to the customer with confirmation of
receipt of support ticket.
Benefits of Help desk ticketing software:-
· Centralize help desk ticketing
management (from request creation to resolution)
· Save time and resource
· Track and monitor help desk and
technician performance
· Promote self service options for end
users
· Improve operational efficiency of
customer service
· Higher level of customer satisfaction
· The ability to sent ticket by email
· The ability to view the ticket status
· A self service portal
· Mobility
Help desk ticketing software offer you to seamless
communication between the customers who are requesting IT services. NABD makes
your organization’s unique requirements. A good help desk ticketing software
makes an IT service work efficiently. Help desk ticketing system interface your
end user & allow them to submit request on web.
